From start to final product it was nothing but great. The robe came out beautiful. My only complaint would be that we were told in our initial consult, when you had the dress in hand in the beginning of February, was that it would be finished and shipped to us the week of April 11. We told you the we were leaving for the destination wedding on May 16. The robe was not shipped until May 5 and arrived on May 10, adding more stress to an already very stressful time.