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The Basics
How long does the dress transformation process take?

Once we receive your dress at our studio, we'll set up your Design Consultation.

After finalizing your order during our Design Consultation, we'll get to work. In about 8 weeks, you'll be able to unbox your beautifully transformed products.

Every transformation is truly one of a kind and we want to give yours the time and attention it deserves. With that in mind, we recommend starting the transformation process at least 3 months in advance of any specific event or occasion.

If you are interested in rush production for a tight deadline, please contact our team before you place your order to ensure we can meet your expectations! In some fast turnaround cases, a rush fee will apply.

How do I order products?

If you haven't already, the first step is to order your DressBox. The $50 DressBox fee covers secure, insured shipping, your design consultation - and 12 months of fabric safekeeping as you make more over time.

Once we receive your dress, we'll schedule your Design Consultation. During the consultation, we will finalize your design plan and send you an order link for all the products you've selected.

Some products like our Luxury Gift Wrap and Unbox the Dress gift cards can be added directly to your cart and ordered without a consultation.

What is a DressBox? Do I need one?

Our DressBox is a waterproof, lockable, reusable shipping container designed to keep your dress safe as it makes its way to our studio. We provide a pre-addressed mailing label, so all you have to do is slip your dress into the DressBox and send it our way.

The $50 DressBox fee covers shipping and insurance, your design consultation - and 12 months of fabric safekeeping so you can make more over time.

How do I book a design consultation?

Once we receive your dress, we'll send an email inviting you to schedule your Design Consultation. You'll work with your designer to finalize your design plan and order your products.

What happens to my extra fabric?

The cost of your DressBox includes 12 months of fabric safekeeping at our studio so you can make more over time.

This subscription renews annually if your redesign project is still ongoing, or you'd like us to continue to store your usable fabrics.

When your redesign is complete, you're welcome to donate remaining material to our team.

How do I know if my dress will work?

We're able to make several beautiful heirloom products from just about any dress. And our supplemental fabric offering makes it easy to maximize the transformation of heavily damaged or low fabric dresses.

The best way to know what's possible is to start with our Design Quiz. We'll ask some questions about your dress and your dreams and suggest some products that we're confident will work.

How do I ship my dress?

The first step to your transformation is ordering our secure DressBox. We'll send it right to your address and include a pre-addressed return label, so all you have to do is slip your dress inside.

The DressBox fee is $50 and covers shipping and insurance, your design consultation - and 12 months of fabric safekeeping at our studio so you can make more over time.

What if my dress has discoloration or damage?

Slight discolorations and yellowed fabric are very common in older wedding dresses. Depending on the degree of damage to the original gown, we can usually find a way to work around it. In some cases, however, your consultant may recommend dry cleaning for an added cost to improve the end result of your transformation.

Please note that if any insects are found in the dress or packaging, the dress must be dry cleaned for an added fee before it enters our studio. Our team will let you know and assist you if this is the case.

Does my dress need to be cleaned before sending?

For the most lovely set of end products, we request that you send us a clean wedding dress. If your dress was saved in a preservation chest and looks visibly clean, it does not need to be cleaned again.

Need help? Contact our support team.
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